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Disability Employment Services in Australia: A Brief Primer
This review aims to highlight how the chronic condition self-management support (CCSMS) field might inform and enhance the skills of the disability employment services (DES) workforce, particularly in its interactions with clients with complex disability needs. The approach we have taken involves a consideration of current education and training, recruitment of staff into DES and issues of concern arising from these processes. The main findings of our review are that the current DES workforce may not have the required skills to fully meet the needs of the populations they serve given the growing...
Is patient satisfaction and perceived service quality with musculoskeletal rehabilitation determined by patient experiences?
Objective: To assess the relationships between patient experiences and two overall evaluations – satisfaction and service quality – in outpatient rehabilitation settings. Design : A cross-sectional, self-reported survey carried out in the year 2009. Setting: Three outpatient rehabilitation units belonging to Spanish hospitals located in Barcelona, Madrid and Seville. Subjects : Four hundred and sixty-five outpatients (response rate 90%) mean age 39.4 (SD = 11.9) years. Main measures : Self-reported experiences on aspects of care, participants' perception of service quality, satisfaction...
Intercultural communication in health care: challenges and solutions in work rehabilitation practices and training: a comprehensive review
Côté, Daniel (2012). Intercultural communication in health care: challenges and solutions in work rehabilitation practices and training: a comprehensive review. Disability & Rehabilitation (sous presse, disponible en ligne) Purpose: The purpose of this comprehensive literature review it to explore cross-cultural issues in occupational rehabilitation and work disability prevention. Method: A literature review on cross-cultural issues was performed in medicine, health sciences, and social sciences databases (PubMed, Ingenta, Canadian Centre for Occupational Health and Safety, Ergonomics...
A Typology of Sick-Listed Claimants to Improve Communication Skills for Social Insurance Physicians during Medical Disability Assessment Interviews
Van Rijssen, H. J. et al. (2011). A Typology of Sick-Listed Claimants to Improve Communication Skills for Social Insurance Physicians during Medical Disability Assessment Interviews. Journal of Occupational Rehabilitation, 21 (1): 66-75. Introduction Role play with standardised simulated patients is often included in communication training. However, regarding physician-patient encounters in medical disability assessment interviews it is unclear what should be included in the scenarios for actors. The first objective of this study was to determine which types of medical disability claimants can...
Occupational therapy practitioners’ perspectives regarding international cross-cultural work
Humbert, T. K. et al. (2011). Occupational therapy practitioners' perspectives regarding international cross-cultural work. Australian Occupational Therapy Journal , 58 (4): 300-309. Aim:  The purpose of this study was to investigate the perspectives of occupational therapy practitioners who have engaged in cross-cultural work experiences. The research question was how do occupational therapy practitioners make meaning of their lived cross-cultural experiences. Methods:  This study utilised a qualitative, phenomenological design. Eleven open-ended, semi-structured interviews were...
Cultural competence in occupational therapists working in early intervention therapy programs
Eleanor L. Wray et Patricia A. Mortenson (2011). Cultural competence in occupational therapists working in early intervention therapy programs. Canadian Journal of Occupational Therapy , 78(3): Description. La compétence culturelle favorise l’atteinte de résultats équitables en matière de soins de santé et permet de veiller à ce que les ergothérapeutes aident leurs clients à réaliser des activités quotidiennes adaptées à leur culture. Toutefois, on ne sait pas vraiment dans quelle mesure les ergothérapeutes...
Reflecting on our effectiveness: occupational therapy interventions with Indigenous clients
Stedman, Amanda , and Thomas, Yvonne (2011) Reflecting on our effectiveness: occupational therapy interventions with Indigenous clients. Australian Occupational Therapy Journal , 58 (1). pp. 43-49. Background:  The health and social inequity experienced by the Indigenous population of Australia has resulted in the establishment of a national priority to close the gap in health outcomes. The occupational therapy profession is being urged to ensure the cultural appropriateness of practice interventions for Indigenous people. Although the importance of practice modification has been recognised...
Promoting Culturally Competent Chronic Pain Management Using the Clinically Relevant Continuum Model
Monsivais, Diane B. (2011). Promoting Culturally Competent Chronic Pain Management Using the Clinically Relevant Continuum Model. Nursing Clinics of North America , 46(2): 163-169. This article reviews the culture of biomedicine and current practices in pain management education, which often merge to create a hostile environment for effective chronic pain care. Areas of cultural tensions in chronic pain frequently involve the struggle to achieve credibility regarding one's complaints of pain (or being believed that the pain is real) and complying with pain medication protocols. The clinically...
The Concept of Work Ability
Tengland, Per-Anders (2011). The Concept of Work Ability. Journal of Occupational Rehabilitation , 21(2): 275-285. Introduction The concept of “work ability” is central for many sciences, especially for those related to working life and to rehabilitation. It is one of the important concepts in legislation regulating sickness insurance. How the concept is defined therefore has important normative implications. The concept is, however, often not sufficiently well defined. Aim and Method The objective of this paper is to clarify, through conceptual analysis, what the concept can and should...
Development and Validation of Competencies for Return to Work Coordinators
Return to work (RTW) coordinators are a key element in programs that facilitate RTW of injured or ill workers, yet little research documents the competencies required for success in this role. Methods Competencies were defined as knowledge, skills, attitudes, and behaviors. Eight focus groups were conducted with 75 experienced RTW coordinators to identify 904 individual competencies. These were subsequently reduced to 234 unique items through affinity mapping, and sorted into eight groups: administration, individual personal attributes, information gathering, communication, professional credibility...
Researcher perspectives on competencies of return-to-work coordinators
Purpose .Return-to-work (RTW) coordination programs are successful in reducing long-term work disability, but research reports have not adequately described the role and competencies of the RTW coordinator. This study was conducted to clarify the impact of RTW coordinators, and competencies (knowledge, skills, and attitudes) required to achieve optimal RTW outcomes in injured workers. Methods .Studies involving RTW coordination for injured workers were identified through literature review. Semi-structured interviews were conducted with 12 principal investigators to obtain detailed information about...

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