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Is patient satisfaction and perceived service quality with musculoskeletal rehabilitation determined by patient experiences?
Objective: To assess the relationships between patient experiences and two overall evaluations – satisfaction and service quality – in outpatient rehabilitation settings. Design : A cross-sectional, self-reported survey carried out in the year 2009. Setting: Three outpatient rehabilitation units belonging to Spanish hospitals located in Barcelona, Madrid and Seville. Subjects : Four hundred and sixty-five outpatients (response rate 90%) mean age 39.4 (SD = 11.9) years. Main measures : Self-reported experiences on aspects of care, participants' perception of service quality, satisfaction...

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