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Les effets paradoxaux de la surveillance électronique dans un centre d'appels sous-traitant
Le développement de systèmes de surveillance électronique sur les plateformes d'appels téléphoniques permet l'enregistrement et la mesure de la performance des salariés de manière continue. L'expérimentation dont rend compte ce Connaissance de l'emploi vise à mieux comprendre le fonctionnement des systèmes de surveillance électronique dans un contexte de travail réel. Elle teste les effets d'une diminution de l'intensité de la surveillance électronique sur la qualité...
Perceptions of Supervision Among Injured and Non-Injured Teens Working in the Retail or Service Industry
According to the National Institute for Occupational Safety and Health (NIOSH), a teen is injured every 9 minutes at work. Workplace supervision may affect whether teens are injured on the job. Because research on workplace supervision among teens is limited, the objectives of this study were to characterize the perceptions of supervision among injured and non-injured teen workers and assess the characteristics and perceptions of supervisors that may be associated with work-related injuries. In 2011, a cross-sectional survey was conducted among high school students. Teens who worked in retail or...
Keeping workers safe
Does provision of personal protective equipment match supervisor risk perceptions? BACKGROUND: Although farm management may understand agriculture's risks, they may not provide personal protective equipment (PPE). This study describes thoroughbred farm management's risk perceptions, provision of PPE, and factors that influence its provision. METHODS: Thirty-five representatives from 26 farms participated in a 1-4hr semi-structured interview covering perceived risks associated with horse work and perspectives and provision of PPE. Interviews were audio-recorded, transcribed, entered into...
L'impact du pouvoir d'agir des cadres intermédiaires sur la construction du bien-être au travail d'équipes en centres d'appels
Considérant la ligne hiérarchique composée de la direction, des cadres intermédiaires, des gestionnaires de proximité et enfin des opérateurs, notre objectif est de mettre en relief l'impact du pouvoir d'agir de cadres intermédiaires sur l'émergence de modes de management de proximité salutogènes pour les opérateurs en centres d'appels. Ce pouvoir d'agir peut se définir comme la capacité de ces cadres à réguler les attentes de leur direction pour diriger au mieux leurs subordonnés...
Pilotage du travail et risques psychosociaux
Selon l'enquête Sumer 2010, un tiers des salariés n'ont ni entretien individuel d'évaluation, ni objectifs chiffrés. L'entretien individuel d'évaluation fondé sur des critères « précis et mesurables » mais sans objectifs chiffrés concerne, quant à lui, 20 % des salariés. Ces derniers déclarent plus souvent que les premiers bénéficier d'autonomie et de soutien social de la part de leur hiérarchie ou de leurs collègues, et moins souvent ressentir des conflits...
Psychosocial Work Conditions, Health, and Leadership of Managers
Although psychosocial work conditions, health and leadership are concepts that have been studied for a long time, more knowledge is needed on how they are related in managers. Existing research suggests that managers are very influential in their workplaces, but the way in which their workplaces influence them is often overlooked. As a result, the potential reciprocity between managers' psychosocial work conditions, health and leadership is not in focus. Furthermore, managers have often been studied as a uniform group and little consideration has been given to potential differences between...
Une étude sociologique de la CFE-CGC pointe les effets délétères des pratiques managériales
La recherche réalisée par le sociologue Eric Roussel ouvre des pistes nouvelles d'analyse, de compréhension et de réflexions sur les risques psychosociaux des pratiques managériales. Cette recherche très poussée a porté exclusivement sur une population de cadres. L'auteur s'est intéressé aux conséquences des dissonances existant entre ce qu'il est demandé aux cadres de faire et ce qu'ils jugeraient bon de devoir faire. Le projet tente d'établir une typologie des effets identifiés...
Job insecurity and difficulties balancing work and family life are key components of mental health issues in the workplace
These findings, disclosed today, are the results of the largest research study ever conducted on the subject in Canada. The study was undertaken by researchers at the Université de Montréal, Concordia University and Université Laval with the support of Standard Life. Researchers focused on a series of factors that may lead to the development of psychological distress, depression and burnout at work. More than 2,100 employees at 63 companies were interviewed about their personal and professional lives. The results of this questionnaire were supported by cortisol measurements...
Work environment and participation: the case of teachers in Denmark and New Zealand
Employees' participation in decision making at work is often identified as a key element in work environment quality. In this comparative case study, the focus is on teachers' work in Denmark and Zealand. The substantial variations in work environment quality found across four schools are shown to be associated with corresponding differences in participation. In particular, perceived work environment quality is associated with collective and representative forms of participation. Source : Knudsen, Herman ; Markey, Raymond. Industrial Relations Journal, 2013, vol. 44, no 1, p.38-56. http...
Diverse cultures at work: ensuring safety and health through leadership and participation
The differences between cultures are helpful in understanding discrepancies when several nationalities are working together. Cross-cultural studies describe characteristics of cultures and differences between different cultures. Therefore, the cross-cultural literature is very helpful in describing general differences that may occur in multinationals, as well as in multicultural teams. In this report the focus is on managing cultural diversity in occupational safety and health, i.e. aspects of leadership and participation that benefit multicultural work teams. Source : https://osha.europa.eu/en...
Lean manufacturing
Cette brochure a pour objectif d'apporter à l'ensemble des acteurs de la prévention, ainsi qu'aux décideurs, un éclairage sur les questions que pose le lean vis-à-vis des aspects de santé et de sécurité au travail. En particulier, elle entend donner des repères pour identifier ce qui, dans une organisation de type lean, peut entraîner des situations à l'origine d'accidents, de troubles musculosquelettiques (TMS) ou de risques psychosociaux (RPS). Des pistes d'action sont également proposées...
Working to rule, or working safely? Part 1: A state of the art review
The paper reviews the literature from 1986 on the management of those safety rules and procedures which relate to the workplace level in organisations. It contrasts two different paradigms of how rules and their development and use are perceived and managed. The first is a top-down classical, rational approach in which rules are seen as static, comprehensive limits of freedom of choice, imposed on operators at the sharp end and violations are seen as negative behaviour to be suppressed. The second is a bottom-up constructivist view of rules as dynamic, local, situated constructions of operators...
Working to rule or working safely? Part 2: The management of safety rules and procedures
Part 1, the companion paper to this paper (Hale and Borys, this issue) reviews the literature from 1986 on the management of those safety rules and procedures which relate to the workplace level in organisations. It contrasts two different paradigms of how work rules and their development and use are perceived and managed. The first is a top-down classical, rational approach in which rules are seen as static, comprehensive limits of freedom of choice, imposed on operators at the sharp end and violations are seen as negative behaviour to be suppressed. The second is a bottom-up constructivist view...
Lean : la performance visée s'obtiendrait-elle au détriment des conditions de travail ?
Le Lean s'est largement déployé ces dernières années dans les entreprises. Perçu comme un nouveau levier d'action de la performance, il est néanmoins sujet à controverses. Pour favoriser l'échange de points de vue, l'Aract Poitou-Charentes a organisé le 13 septembre 2012 une conférence sur le sujet. Beaucoup de démarches d'amélioration continue des systèmes de production s'appuient sur les valeurs et objectifs du lean : recherche de performance avec des promesses de gains de productivité...
Leadership and Occupational Safety and Health: case studies and literature review
This report examines how good leadership practices can promote better occupational safety and health (OSH) behaviour amongst employees. It considers what are the necessary corporate leadership factors on which success depends. It does so by reviewing existing literature on OSH leadership. It also examines 16 detailed case studies from companies across the EU highlighting good practice, the type of activities that deliver achievements, innovative approaches, success factors and the role of stakeholders. In this report recommendations for improving OSH leadership are also made and explored. Source...
Les changements d’organisation du travail dans les entreprises : conséquences sur les accidents du travail des salariés
Cet article étudie l'influence des nouvelles formes d'organisation du travail, inspirées du toyotisme (respect de normes de qualité, production en juste-à-temps, équipes autonomes de travail . . .), sur le risque d'accidents du travail et de troubles musculo-squelettiques des salariés. Par rapport à la littérature sur le sujet, il innove sur deux aspects. Il propose tout d'abord une interprétation conjointe de l'influence de ces nouveaux dispositifs sur le risque d'accidents du travail (ou de troubles musculo...
Le lean et ses effets sur la santé
En France, le lean management a du mal à s’installer dans un débat équilibré entre ses vices et ses vertus. D’où vient le malaise persistant devant cette nouvelle offensive du lean ? Source : Lepetit, M. Le lean et ses effets sur la santé , La Revue de la CFDT no 103, p. 28-32 http://www.aprat.com/docs/le_lean_et_ses_effets_sur_la_sante__lepetit.pdf
Un projet lorrain pour concilier lean et amélioration des conditions de travail
Des PME lorraines ayant mis en oeuvre des démarche lean constatent une amélioration de la productivité, mais un aussi un impact sur la santé des salariés. Avec l’appui de l’ARACT, une action régionale vise à cerner les conditions d'un déploiement intégrant l'ensemble des dimensions de la performance. Certaines de ces entreprises s’interrogent aujourd’hui sur les effets possibles de ces démarches. Elles notent, certes, les effets bénéfiques dans un premier temps des réorganisations...
Motivation, attitudes, perceptions and skills: pathways to safe work
There is a wealth of information on workplace culture, interventions, capacity building and managing work health and safety risks. Less is known about socio-psychological factors, such as motivation, attitudes and perceptions that influence work health and safety policy, procedures, processes and outcomes. The main aim of the Motivations, Attitudes, Perceptions and Skills (MAPS) project was to collect information on the drivers of work health and safety behaviour and provide findings which will encourage policy discussion and inform the development and implementation of work health and safety policies...
Management des contradictions et santé au travail
Exploration en pays de lean management Atteindre des performances durables est un enjeu majeur dans un monde confronté à une complexité croissante et à des risques multiples. Dans ce contexte, la santé des travailleurs est régulièrement pointée comme étant le symptôme du caractère non durable ou non tenable de certains modèles productifs regroupés en particulier sous le terme de lean management (management au plus juste). En étudiant trois entreprises ayant adopté ce type d'organisation mais...
The Business Case for Safety and Health
Those working in the occupational and environmental health and safety (OEHS) field understand the basic importance and value of their efforts for workers, employers, and overall society. Many partners of the National Institute for Occupational Safety and Health (NIOSH) cite real-world examples of cost savings and business advantages realized by companies with strong OEHS programs. How then do we get the rest of the business community to better appreciate the return on investment in OEHS? One way NIOSH is attempting to make the business case for OEHS is through a new course developed with the National...
Working conditions in the European Union: Work organisation
The fourth European Working Conditions Survey (EWCS) conducted in 2005 by the European Foundation for the Improvement of Living andWorking Conditions (Eurofound) addresses topics that figure high on the European Union’s employment policy agenda. The overall aim of the EWCS is to provide an overview of the state of working conditions throughout Europe, and an indication of the extent and type of changes affecting the workforce and the quality of work. Following the 2005 survey, Eurofound carried out further in-depth analyses of its findings on key themes relating to working conditions in the...

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